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Terms and Conditions

  • Nature’s Garden Delivered’s Privacy Policy

    Introduction

    Nature’s Garden Delivered respects each individual’s right to personal privacy and is committed to protecting that right. We will collect and use information through our Web site only in the ways disclosed in this statement. This statement applies solely to any information collected through the Nature’s Garden Delivered Web site.

    Part I. Information Collection

    We collect the following information from our new subscribers:

    Name, Billing Address, Shipping Address, Email Address, Fruit and Veggie Preferences, Username and Credit Card information.
    All of our customer information is restricted to our offices and is primarily stored on our servers, which are kept in a secure environment. Only employees who need the information to perform a specific job (e.g., a customer service representative troubleshooting a customer issue) are granted access to customer information.

    We do not share customer information with third parties.

    Part II. Information Usage

    We will use your information to e-mail you with updates and news, respond to your questions or comments, and to send out catalogs and other information about our products. We will also send out weekly emails letting you know what’s available in the upcoming week’s box.

    Out of respect for the privacy of our customers we present the option to opt out of these types of communications.

    We verify the accuracy of your shipping address by referencing a current map program such as Microsoft MapPoint and/or an up to date mapping service such as Google Maps. We verify your Billing Address at the time we process your first order via our Secured Merchant Services Gateway.

    Part III. Use of Cookies

    Cookies are files or pieces of information that may be stored on your computer's hard drive when you visit a Web site. We only use cookies to improve your online experience by remembering the information that you have already provided to us. We do not use cookies to retrieve any Personally Identifiable Information.

    Part IV. Access to Information

    Users may access their personal information from their account at any time by utilizing the login and password provided to them during their account set-up. In addition, users can update this information from their online account. Users may also contact us during normal business hours regarding any updates to their information.

    Part V. Problem Resolution

    If problems arise, customers may contact Nature’s Garden Delivered by email or by phone:

    - Call us at 1-877-659-4290

    - Email us at [email protected]


    Part VI. Data Storage and Security

    Nature’s Garden Delivered takes every precaution to protect our customers' information. Our customer account set-up pages as well as our order submission page are encrypted and protected with SSL encryption software. Nature’s Garden Delivered stores customer information on secure servers that are not kept on the premise but rather in a secure environment.

     

  • Nature’s Garden Delivered: Terms and Conditions of Website Usage.

    The Nature’s Garden Delivered Website is provided “as is” without any warranties or guarantees save those set out in these Terms and Conditions.

    The content of the pages of this website is for your general information and use only. It is subject to change without notice.

    Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

    Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

    From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

    You may not create a link to this website from another website or document without Nature’s Garden Delivered Inc - Arizona’s prior written consent.

    This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

    Unauthorized use of this website may give to a claim for damages and/or be a criminal offence.

    We shall collect, process, store, and transfer your personal data in compliance with data protection legislation and regulation. We shall have no liability to you for loss or damage to data except strictly as required by that legislation and regulation.

    Nothing in this section seeks to limit or exclude Nature’s Garden Delivered’s liability to you, where you are a consumer, for negligence, breach of contract or breach of statutory duty in respect of defective products sold through its website.

    We shall not be liable for any delay or failure in the performance of our obligations due to events beyond our reasonable control such as but not limited to fire, flood, adverse weather, acts of God, strikes, labor disputes, riots, civil unrest, accident, disruption to energy supplies, equipment or supplier failure, road traffic problems, terrorism or war.

    Nature’s Garden Delivered’s sole liability for defective products or spoiled produce will be to replace those products or reimburse any monies you have paid for them.

    Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States of America.

  • Our Service

    Welcome to Nature’s Garden Delivered! We offer an organic produce delivery service that is designed to be automated and totally free of hassle. Additionally we offer an assortment of select natural and organic dry goods, which can be added to your box. Each week we create a fresh, new menu based on what is in season and what is available from our farmers. We always strive to ensure a fresh variety of the finest quality produce.

    To order from our website, one must create an account with Nature’s Garden Delivered. Setting up an account is FREE, and only takes a minute. You must possess a credit card and therefore must be at least 18 years of age to sign up.

    During the sign up process, choose one of our four different box types: Fruit, Veggie, Mixed, and Office, and then choose the appropriate size that fits your needs. Each type of box comes in four different sizes: Tiny, Small, Medium, And Large.

    Once sign up is complete an order will be created for your account if it is within the order deadline. Accounts created after the order deadline will receive an order the following week. You can always review your order before delivery by logging in to your account.


    After submitting your order, your order is complete and your box will arrive on your specified delivery day. Your order history is listed in your account and is available at any time. In our effort to conserve paper and trees, we only print invoices upon request. Your electronic invoice can be found by viewing your order history. Nature’s Garden Delivered retains the right to add/change box items at the last minute in order to maintain product quality.

    Be sure to keep your payment info up to date via your online account. You may also contact our office to discuss any payment changes directly if the need arises. Your account will be charged by our staff 24 hours before your scheduled delivery. We reserve the right to temporarily suspend your account in the event of any problems with payment.

    Please place your empty box and freezer pack outside for pick up the day of your next delivery. We try to recycle these materials and will dispose of them when their integrity is compromised. We do however reserve the right to refuse the pick up of boxes/freezer packs containing materials we feel could be hazardous to our employees.


  • Return/Cancellation Policy

    Returns should be made by reporting any spoiled or missing items as soon as possible. You may only do this by calling us directly or by contacting us through e-mail. We will never physically accept a box for return. Once the box has been delivered we cannot take it back. When you contact us we will credit your account or reimburse you for all items in question. We have a 100% satisfaction guarantee. All invoices are considered accurate after 7 days. After 7 days have passed we will not accept any returns.

    New orders must be cancelled within order deadline. This can be accomplished through your online account or by speaking to someone directly in our office. Cancellation messages will not be accepted, and charges will be placed for that order.

    Cancellations after the order deadline are subject to a 100% charge. Our ordering deadlines are as follows:

    Delivery Day
    Monday
    Tuesday
    Wednesday
    Thursday
    Friday

    Order
    Deadline:

    12pm Sunday

    8am Monday

    8am Tuesday

    8am Wednesday

    8am Thursday


  • Undeliverable Orders

    If we are unable to deliver an order due to one of the following reasons we will issue a partial refund deducting a $10.00 service fee and will suspend the account until conflict resolution has occurred:

    Incorrect Address, Missing Gate Code, Incorrect Gate Code, Access Denied at Staffed Gate, or any other User produced error.

    Most missed deliveries due to errors by Nature’s Garden Delivered will be re-packed and delivered within 6 to 24 hours. Certain orders may need to be re-delivered the following week due to delivery constraints. If this isn’t acceptable by the customer a full refund will be given.


  • Copyright notice

    This website and its content is copyright of Nature’s Garden Delivered Inc. – Arizona - © 2008-2015. All rights reserved.

    Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

    - you may print or download to a local hard disk extracts for your personal and non-commercial use only

    - you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

    You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

    Nature's Garden Delivered Inc. Arizona - 501 N. 37th Drive - Suite 103 - Phoenix, AZ 85009