Contact Us
Got a question about a sweepstakes casino, spotted something on naturesgardendelivered.com that needs a second look, or just want to tell us we missed a platform worth covering? This page explains what we can help with and the best way to reach us.
What we can help with
Sweeps Sites is an independent research and comparison site covering sweepstakes and social casinos in the US market. We're happy to hear from readers about:
- Corrections to a listed offer, welcome bonus, or state eligibility detail
- Suggestions for a sweepstakes casino we haven't reviewed yet
- Feedback on how we've ranked or described a platform, including non-Gamstop UK casino coverage if that's what brought you here
- General questions about how the sweepstakes model works, Gold Coins versus Sweeps Coins, or redemption basics
- Reports of broken links, outdated promotions, or pages that don't load correctly
What we can't help with
We're a review and comparison publisher, not a casino operator, so there are limits to what we can resolve directly:
- Account issues — password resets, verification problems, or a locked account need to go to the operator you signed up with, not to us.
- Redemption disputes — questions about a specific Sweeps Coins redemption, processing time, or identity check should go through that platform's own support channel and terms and conditions.
- Deposits and payments — issues with a Gold Coin purchase, refund, or payment method sit with the operator that took the payment.
- Legal advice — we can point you toward general information, but we can't tell you whether a particular site is permitted in your state. Always check the operator's own eligibility list and your state's current rules.
If you're dealing with any of the above, look for the "Contact" or "Support" link on the sweepstakes casino's own site, or check the confirmation email you received when you registered.
Before you write in
A few quick checks that often save a back-and-forth:
- If it's about a specific casino's terms, offer, or state availability, that operator's own site is the most current source — promotions and eligible states change often.
- If you're unsure whether a game or bonus involves real-money risk, our coverage explains the dual-currency model: Gold Coins are for entertainment play with no cash value, while Sweeps Coins can, under an operator's own rules, potentially be redeemed for prizes once minimum thresholds and identity verification are met.
- If your question touches on gambling habits or spending, our Responsible Gambling page has resources worth reading first.
- For questions about how we operate as a site, our Terms and Conditions page and About Us page cover our editorial approach and independence.
How we handle your message
We read every message that comes in, though we can't guarantee a reply to every one, particularly requests for operator-specific account help that we've flagged above. Where a message points to something genuinely wrong on the site — an outdated bonus, an incorrect state restriction, a dead link — we aim to review and correct it. We don't ask for or need sensitive account details, passwords, or identity documents; if a message doesn't need that information, please don't include it.
A note on independence
Sweeps Sites may earn a commission when readers sign up with a sweepstakes casino through links on this site. That relationship never decides how we rank or describe an operator, and it has no bearing on how we respond to a query — whether it's a compliment, a correction, or a complaint.
Reminders worth keeping in mind
A couple of points come up often enough in reader messages that they're worth restating here. Sweepstakes casinos operate under a promotional model rather than as licensed real-money gambling sites, and most offer a free way to participate — including a no-purchase method of entry — alongside optional coin purchases. Availability differs by state, some states restrict or exclude sweepstakes casinos entirely, and the rules can shift, so it's worth checking an operator's current eligible-states list rather than relying on anything written some time ago, including on this site.